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Help › Bidders

When your card is charged

Your card is saved when you register and charged after the sale closes.

Saving a card

When you register for a sale you save a card through Stripe, the payment company. Catalot never sees or stores your card number.

When it is charged

Nothing is charged while you bid. When the sale closes, the seller's invoice for everything you won is made, and your saved card is charged about an hour later (each seller can set a different delay). You get a receipt by email.

If your card is declined

We email you a link to update your card, and try again the next day and on the third day. Once your card works, the invoice is paid and you can book your pickup.

Paying in person

Some sales let you pay at pickup instead; you choose when you register, and the seller may need to approve it. Large invoices may have to be paid in person.

New bidders

Until you have paid for a first win, some sellers cap how much you can have winning in one sale. Pay a first invoice, or ask the seller to raise it.

Didn't answer it? Contact Catalot support or email rstuart@stubros.com.